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I. Introduction

When using EOS Applications, you entrust your personal data to us. We are determined not to shake your trust. And that starts with helping you understand our privacy practices. This notice describes the personal data we collect (“data”), how it is used and shared, and your choices regarding that data. This notice applies to users of EOS applications (EOS Taxi and EOS Driver), websites and other services worldwide.

II. Overview

1. Scope

This notice applies to users of EOS applications (EOS Taxi and EOS Driver), websites and other services worldwide.

Passengers: Those who request or receive transportation and related services through their EOS accounts.
Drivers: Those who provide transportation services to passengers individually or with EOS accounts.

All persons covered by the notice will be referred to as “users” in this notice. EOS Taxi and EOS Driver applications will be referred to as “EOS applications” in this notice.

The company “ EOS Fahrtenvermittlungs GmbH ” will be referred to as “EOS”.

Our privacy practices are subject to applicable laws in the locations we serve. This means that we will only engage in the practices described in this notice in a particular country or region if permitted by law in those locations.

            Also, please note these points:

For users in the European Economic Area (“EEA”), the United Kingdom and Switzerland: In accordance with data protection law and other laws in those regions, including the European Union General Data Protection Regulation (“GDPR”), EOS is subject to the data collection and processing described in this notice. does not perform some of its use cases in the EEA, the UK or Switzerland. Such data collection and use are indicated here with an asterisk (*).

III. Collection and use of data

1. Data we collect

EOS apps collect the following data:

1. Provided by users
2. What happens when you use our services

1. Data provided by users. This information includes:

• Account information: We collect data when users create or update their accounts or place an order. This data includes first and last name, e-mail address, phone number, login name and password, address, profile photo, payment method, user settings information.
  
  For drivers, this data includes vehicle or insurance information, emergency contact information, and evidence that they are fit and healthy to provide services using EOS applications. 
   
• Demographic data: We collect demographic data such as date of birth/age, gender or occupation when necessary to enable certain features or provide access to age-restricted products or services.
   
• User content: We collect data (including chat logs and call logs) when users use features that allow them to upload content or send messages (in-app messaging and feedback system) or otherwise communicate with EOS.
   

2. Data generated when you use our services. This information includes: 

• Location data (drivers): We collect precise or approximate location data from drivers' mobile devices when the EOS Driver app is running in the foreground (app open and on screen) or in the background (app open but not on screen).
• Location data (passengers): We collect precise or approximate location information from passengers' mobile devices if they allow us to do so through their device settings.
  
  EOS apps collect this data from the time the ride is requested until it is completed and whenever the app is running in the foreground (app open and on screen). (See the “Choice and transparency” section below to learn about how travelers and order takers can opt in to the collection of precise location data.)
  
  Passengers can also use EOS apps without enabling precise location data collection from their mobile devices. However, this may affect some features in EOS apps. For example, passengers who do not enable precise location data must enter their own pickup address.
  
  Additionally, precise location data collected from the driver's device during the trip is associated with the passenger's account, even if the passenger has not enabled precise location data collection from their device. This data is used for purposes such as customer support, fraud detection, insurance, litigation and receipt generation.
• Transaction information: Information about our services, including the type of services requested or provided, trip or order information (such as date and time, requested pickup and drop-off addresses, distance traveled, animal transportation), and information regarding the payment transaction (such as amount paid and payment method). We collect transaction information regarding your usage. We also associate a user's name with the names of people who used that user's promotional code.
• Usage data: We collect data about users' interactions with our services. This data may include access dates and times, application features or pages viewed, browser type, application crash, and other system events.
• Device data: We collect information about the devices you use to access our services, including hardware model, device IP address or other unique device identifiers, operating system and version, software, language preference, advertising identifiers, device movement and mobile network data.
• Communication data: We collect data regarding communications between users enabled through EOS applications. These; Includes contact type (phone, in-app message), date/time, and content data.

 

2. How do we use data?

We use the data we collect for the following purposes:

1. To provide our services. EOS uses data to provide services through its applications and to personalize, maintain and improve services.

This includes using data for the following purposes:

• Account creation/update.
• Enabling transportation and other services/features, such as:
• Pick up passengers, calculate TVS and track the progress of trips using location data.
• Providing features that involve data sharing, such as sharing the driver's name and vehicle information with passengers, or estimated time of arrival (TVS) sharing features to facilitate passenger pickup.
• Matching available drivers with users requesting service based on personal data such as location and proximity to other users, as well as non-personal data such as user settings/preferences (such as preferred destinations) and type of vehicle summoned.
• Calculating prices and fees using methods that include using location data and trip or order information (such as requested pickup and drop-off addresses)  .  We may also take into account non-personal data or factors such as date and time, estimated distance and time, minimum base charges, bridge and highway tolls, taxes and fees, and dynamic pricing .
• Process payments
• Personalizing user accounts.
• Provide users with trip updates, generate receipts, and notify users about changes to our terms and conditions, services, or policies.
• Take actions necessary to maintain our services, including resolving software bugs and operational issues.
   

2. Security, fraud protection and security. We use data to protect the safety, security and integrity of our services and users. This information includes:

• Verifying users' accounts and their compliance with security requirements.
• Using customer service information (including safety incident reports), device data (e.g. to detect speeding or hard braking/accelerating), transaction and usage data to detect potentially unsafe driver and vehicle operation. This may result in drivers receiving messages encouraging safer driving and/or their accounts being disabled following expert review. 
• Using account, device, location, usage, transaction, wireless carrier data, and other data, including communications between users and metadata, to prevent, detect, and combat fraud. 
• Use reported incidents, user ratings* and other feedback to encourage safe use of the EOS Apps in accordance with our terms and conditions and as justification for disabling users with low ratings.
• To predict and help prevent user matches that may result in increased risk of conflict, we collect driver data (such as historical trip information and reported incident rates) and passenger data (such as account information, cancellation and reported incident rates, current pick-up and drop-off location, * We also block matches where one user has previously given the other a low (e.g. one-star) rating.
•  Using location, phone number, username, vehicle information and other relevant information to provide live support from security experts during trips  .
  
  The fraud and unsafe vehicle usage prevention and detection activities described above may be considered profiling under applicable law and may result in the deactivation of users (usually only after expert review). For information on how to object to the above activities, please contact us using the contact section.
  
  EOS performs the above activities when necessary to fulfill the terms of its agreements with users and/or in the legitimate security interests of EOS, our users and members of the general public.

3. Customer support. We use the information we collect (which may include call logs, in-app message logs, and dashcam footage) to provide customer support services, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

EOS carries out the above activities in order to fulfill the terms and conditions of its agreements with users or on the grounds that it is necessary for EOS's legitimate interests in monitoring and improving customer support services.

4. Research and development. We use data for analysis, product development, research and testing. This helps us make our services more convenient and easier to use, improve the security and safety of our services, and develop new services and features.

EOS carries out the above activities on the grounds that they are necessary for EOS's legitimate interests in improving and developing new services and features.

5. Providing communication between users. For example; a driver can contact the passenger via text message to confirm the pickup location, a passenger can contact customer service to retrieve their lost item.

EOS performs the above activities as necessary to enforce the terms of the Terms of Use or other agreements with users.

6. Marketing and Advertising. EOS uses data to market its own services.

We use account, approximate location, device and usage data, and travel and order history to provide personalized advertising and marketing communications, particularly based on users' observed or estimated location, interests and characteristics (which may include gender prediction).

This includes using this data for the following purposes:

• Send emails, texts, push notifications and in-app messages or other communications that market or promote EOS products, services, features, offers, promotions, sweepstakes, news and events. For example, it can send push notifications that recommend the user's favorite destinations.
• Showing EOS ads on third-party apps or websites. 
• Displaying third-party advertising on EOS applications or in connection with our services.
  
  We also measure the effectiveness of EOS advertising and third-party advertising displayed on EOS applications or in connection with our services.
  
  EOS carries out the above activities on the grounds that they are necessary for its legitimate interests in informing users about the services and features offered by EOS or its business partners.

7. Legal processes and requirements. We use data to investigate or address claims or disputes regarding the use of EOS services, pursuant to applicable laws, regulations, operating licenses or agreements, or governmental requests and legal process, including from law enforcement authorities.

EOS carries out the above activities as necessary for its legitimate interests in investigating and responding to claims and disputes regarding the use of EOS's services and features and/or to comply with applicable legal requirements.
 

3. Cookies and third-party technologies

EOS and its partners; uses cookies and other identification technologies in our applications, websites, emails and online advertisements for the purposes described in this notice and in EOS's Cookie Notice.

Cookies; They are small text files stored in the browser or device by websites, applications, online media, or advertisements. EOS uses cookies and similar technologies for purposes such as:

• authenticate user
• save user preferences and settings
• determine the liking level of the content
• deliver ads and measure the effectiveness of advertising campaigns
• to analyze website visitor traffic and trends and to gain an overall understanding of the online behavior and interests of people who interact with our services

We may allow others to provide audience measurement and analysis services for us, to serve advertisements on our behalf across the internet or in our applications for other companies' products and services, and to track and report the performance of those advertisements. These parties may use cookies, web beacons, SDK and other technologies to identify the devices used when you visit our website and other online websites and services.

To learn more about our use of cookies and other technologies described in this section, please   see our Cookie Notice .
 

4. Information sharing and disclosure

Some services and features of EOS require us to share data with other users upon users' request or with their consent. We may also share such data with our subsidiaries, affiliates and business partners for legal reasons or in connection with litigation and disputes.

EOS may share data in the following cases:

1.  Can share with other users

Content to be shared includes:

• The passenger's name, rating, and pickup and/or drop-off location are shared with the driver.
• Name and photo of drivers; vehicle make, model, color, license plate and photo; location before and after the trip; Average rating from users; total number of trips; the length of time since they registered to become a driver; contact information; We may share data, including driver profile information, with passengers and drivers, including compliments and feedback submitted by previous users.
  
  We also provide passengers and drivers with receipts containing information such as a breakdown of the amounts charged, the driver's name, photo and route map. We also include other information with these receipts if required by law.

2. Upon users' request or consent. In

this case, the data is shared with the following persons:

• With EOS partners. For example, if the user requests a service through promotional offers or a partnership from a third party, EOS may share some data with the relevant third parties. This includes, for example, other services, platforms, applications or websites that integrate with our APIs; vehicle suppliers or services; This may include API or service providers or promotions with which we integrate, or other EOS partners and their users.
• Emergency services. We offer features that enable users to share their data with police, fire and ambulance services in case of emergencies or after certain events.
• General public. Questions and comments posted in public forums, such as EOS blogs and EOS social media pages, are publicly viewable, including the information in the user-submitted question or comment. 

3. EOS may share with its subsidiaries and affiliates

4. EOS may share it with service providers and business partners

, including third parties or categories of third parties listed below. Where a third party is identified, please review their linked privacy notices to learn about their collection and use of personal data.

• Google in connection with the use of Google Maps in EOS applications  .
• Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers and other service providers, to reach or better understand our users and measure advertising effectiveness.

 This includes advertising intermediaries such as Google and others that enable EOS to display and/or measure the effectiveness of personalized third-party advertisements displayed on its applications  . We share data with these intermediaries, including advertising or device identifier, hashed email address, approximate location, current trip or order information, and ad interaction data, to enable their services and for other purposes described in their privacy notices.

• Service providers who help EOS improve the security and safety of its applications and services.
• Accountants, consultants, lawyers and other professional service providers.

5. EOS may share for legal reasons or in case of a dispute ; may share users' data when applicable law, regulation, operating license or contract, legal process or government request or disclosure is appropriate for security or similar reasons.

This; To the extent necessary to enforce our Terms of Service, user agreements or other policies, or to protect the rights or property of EOS, or the rights, safety or property of others, or in the event of a claim or dispute relating to the use of our services, we may disclose your data to law enforcement authorities, public health authorities, other This includes sharing it with government authorities or third parties.

6. May share with permission

EOS may share a user's data if the user allows sharing as a result of our informing the user.
 

5. Data retention and destruction

EOS stores user data for the period necessary for the purposes described above. Users can request deletion of their accounts via EOS applications.

EOS stores user data for as long as necessary for the purposes described above. This period depends on the type of data, the category of users to which the data relates, the purposes for which we collect the data and whether the data needs to be retained for the purposes described below after an account deletion request.

For example, we store data as:

• for the life of the user's account if the data is necessary for us to provide our services. Ex. account data.
• for 7 years if necessary for tax liabilities. Ex . Drivers' trip or delivery location information.
• for a specified period of time for security or fraud prevention purposes. Ex . We keep incomplete driver applications for 1 year and rejected driver applications for 7 years.

Users can request deletion of their account from Settings > Delete My Account in the EOS application.

We will delete the user's account and data following an account deletion request, unless necessary for security, safety, fraud prevention or compliance with legal requirements or due to issues with the user's account (such as an unresolved claim or dispute). For drivers, this generally means that we keep their data for as long as necessary for actual or potential tax, litigation proceedings. We generally delete data within 90 days of a request for deletion, except where data retention is necessary for passengers and drivers for the above reasons.

 

IV. Choice and transparency

        EOS enables users to access and/or control the data EOS collects by:

• Device access permissions
• In-app rating pages
• User data requests

1. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain device data that apps cannot access without the permission of the device owner, and these platforms have different methods for how to obtain this permission. Users should check the current settings on their device or consult their provider.

2 . In-app rating pages

After each ride, passengers can give drivers a score between 1 and 5. The average of these ratings is associated with the drivers' account and shared with other users they serve.

Passengers can view the scores they gave to drivers from their previous trips in the Rides section of the EOS Taxi application.

Drivers can see their average scores in the Rides section in the EOS Driver application.

3. User data requests

EOS offers users a variety of ways to obtain information, exercise control, and submit questions and comments about EOS's use of user data. In addition to the methods listed below, users may also submit data requests through our Contact Form on our website.

• Data access and portability: Depending on their location, users may have the right to “access” their data (i.e., be informed of the data EOS has collected about them) and “portability” of their data (i.e., receive a copy of that data). Regardless of their location, EOS offers a variety of options for users to view and receive copies of the data EOS has collected about them.
  
  Users can access data, including profile data and trip or order history, by making a request via the form on the contact page on the EOS website.
   
• Changing or updating data: Users; can edit their name, phone number, email address, payment method and profile picture from the profile menu of the EOS application.
• Deletion of data: Users can request deletion of their account using the contact form on the EOS website or in the Settings section in the EOS applications.
• Objections, restrictions and complaints: Users may request that we stop using all or part of their data or restrict the use of their data. This includes objecting to our use of data for purposes of EOS' legitimate interest. EOS may continue to process the data following such objection or request to the extent required or permitted by law.
  
  Additionally, depending on location, Users may have the right to lodge a complaint with the data protection authority in their country regarding EOS' use of their data. For example, users in the EU and Latin America may submit these requests to the data protection authorities in the country in which they live.

 

V. Legal information

A. Legal Framework for Data Transfers

EOS (EOS Fahrtenvermittlungs GmbH) is the controller of data processed in connection with the use of EOS services worldwide.

Users can submit their requests to exercise their rights regarding their data through the form in the contact section of our website.

Users may also contact EOS's Data Protection Office regarding issues regarding EOS's processing of their personal data and data protection rights by sending an e-mail to support@eos-taxi.com or by mail to EOS (Schönbrunner straße 181/1 1120 Vienna, Austria). He can contact his officer.
 

B. Legal Framework for Data Transfers

EOS operates worldwide and processes user data. We comply with applicable legal frameworks regarding data transfer.

EOS operates worldwide and processes user data. This may result in your personal data being processed in countries where data protection laws may differ from where you live, including Germany, Austria and the United States.

This includes processing your data on EOS servers in Germany, Austria and the United States and transferring or accessing your data worldwide for the following purposes:

• To provide you service wherever you request.
• To enable you to access your information such as trip/travel history from wherever you request. 
• Provide access to EOS's customer service representatives and their responses.
• To respond as necessary to information requests from official institutions or law enforcement agencies.

EOS is committed to protecting the personal data of our users, regardless of where they are located or where or by whom their personal data is processed. This includes implementing global measures to protect users' data, including: 

• Ensuring the security of user data in transit and not in use by methods including encryption.
• Requiring company-wide training on privacy and data security. 
• Implement internal policies and procedures to limit access to and use of user data.
• Limiting government and law enforcement access to user data, except when required by law, where there are imminent threats to security, or where users have authorized access to such data.

When we transfer user data from the EEA, the UK and Switzerland, we may do so based on the need to fulfill our contracts with users, consents, adequacy decisions for the country of transfer, Standard Contractual Clauses adopted by the European Commission (and approved equivalents for the UK and Switzerland)  .  and the EU-US Data Privacy Framework (“EU-US DPF”), the EU-US-DPF UK Annex and the Swiss-US Data Privacy Framework (“Swiss-US DPF”), as specified by the United States Department of Commerce. ”). This data remains subject to the GDPR or equivalent after such transfer. Users may contact EOS regarding the above or to request copies of the applicable Standard Contractual Clauses using the form in the contact section of the website.

UTI states that it (1) adheres to the EU-US Data Privacy Framework Principles in relation to the processing of personal data received from EEA member states on the basis of the EU-US DPF and from the United Kingdom (and Gibraltar) on the basis of the EU-US-DPF UK Annex, and (2) has certified to the United States Department of Commerce that it adheres to the Swiss-US Data Privacy Framework Principles regarding the processing of personal data received from Switzerland on the basis of the Swiss-US DPF. If there is a conflict between this notice and the Policies set forth above, the Policies will control. If the EU-US DPF or Swiss-US DPF ceases to be valid, EOS will transfer the data subject to these consents based on other data transfer mechanisms described above.

Please note the following:

• Scope: EOS's DPF approval applies to data it receives from other data controllers concerning data subjects in the EEA, the UK or Switzerland. 
• Access: Users have the right to access their personal data, subject to EOS's DPF approval. For information on how to exercise this right, please see the “Choice and transparency” section above.
• Onward Transfer: EOS is responsible for the transfer of personal data to third parties, subject to their approval. For information about the parties to which EOS may transfer personal data, please see the “Collection and use of data” section above.
• Law enforcement request: Applicable law requires EOS to share user data in response to legal process or governmental requests, including law enforcement requests, including those that may be subject to approval. 
• Questions and Disputes. Consistent with the EU-US DPF, the EU-US DPF UK Annex and the Swiss-US DPF, EOS is committed to resolving complaints regarding the DPF Principles about our collection and use of your personal information. For questions regarding our compliance with the above-mentioned Principles, passengers and drivers can contact EOS using the form in the contact section of our website. They can also forward their complaints to local data protection authorities. EOS will work with that authority to resolve this complaint. DPF provides, in certain cases,   the right to resort to binding arbitration to resolve complaints that cannot be resolved by other means, as described in Annex I of the DPF Guidelines .
   

Users can learn more about the EU-US DPF and Swiss-US DPF  here and review  the EOS approval, including the scope of data subject to our approval,  here.
 

C. Updates to this Privacy Notice

We may update this notice from time to time. 

We may update this notice from time to time. If we make significant changes, we will notify users in advance of the changes through the EOS applications or through other means such as email. We encourage users to review our policy from time to time to access the most current information regarding our privacy practices.

Use of our services after the update constitutes consent to the updated notice, to the extent permitted by law.

EOS does not collect or use data indicated by an asterisk (*) in the EEA, the United Kingdom or Switzerland.